Refund and Returns Policy
Effective Date: August 2026
We want you to be satisfied with your purchase of the Lonestar Funnel. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.
- Eligibility: Returns are accepted within 30 days of delivery. The Lonestar Funnel must be unused, unopened, undamaged, and in its original packaging, including all original components and materials.
- Opened or Used Products: Because of the nature of the product, we cannot accept returns for products that have been opened, used, installed, modified, or otherwise handled beyond what is necessary to inspect the unopened package.
- Return Process: To request a return, contact Lonestar Signature Products LLC through the contact information provided on our website. Please provide your order information and the reason for the return. If your return is approved, we will provide instructions for returning the product.
- Return Shipping: For eligible returns, the applicable original shipping charge is covered as part of the return process. Customers are responsible for safely packaging the product and following the return instructions provided by Lonestar Signature Products LLC.
- Refunds: Once the returned product is received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method.
- Condition of Returned Products: Returned products must be unopened, unused, undamaged, and in their original packaging. Products that arrive damaged or do not meet these conditions may not qualify for a refund.
- Non-Returnable Products: Products that have been opened, used, installed, damaged, modified, altered, or subjected to unauthorized repairs are not eligible for a standard return.
- Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact Lonestar Signature Products LLC as soon as possible so we can review the issue and determine the appropriate resolution.